THE CERTIFICATION/ RECOGNITION PROCESS
Post - Certification Activities
A globally recognized Quality Management System
A common sense, documented system focussing upon
consistency, reliability and improving the way business
A focus upon organizational processes, the customer, and improvement
Provides guidance, and what is required to achieve an internationally recognized standard
Demonstrate to customers that the organization has a commitment to quality
Regular assessment ensures the organization continually
uses, monitors and improves their processes
Certification can improve business performance, reduce uncertainty, and increase market opportunities.
The single key leadership and management strategic action that binds the human resource at all levels and imparts synergy to an organization is the vision, dream or mission disseminated through quality policy of the organization.
Our country’s liberal economic policy of globalization, has for the first time, exposed Indian Industry to global competition as has never been done before.Large multinationals are purchasing equity stakes in Indian companies, revamping and restructuring them to suit their own ranges. International brands have already invaded our markets,
We have to fight the MNC’S in the market place with the weapon of quality. The quality of our products must be at par with theirs only then we can fight the MNC’S from a position of strength. We have only a couple of years to achieve this or perish.What will we do ? In particular, what will our small scale industry do ? Will it prepare to down shutters? We need a strong weapon to fight adversary - the weapon is quality.If we have implemented the quality management systems ISO 9001, the competition will not bewilder us, will be a challenge. In mastering it, we can reduce the fear it holds and increase the hope it brings.
In today’s world, competition is a fact of life, and the need for a work force that is proficient in quality principles and practices is a central concern of many institutions. Becoming certified is one way of distinguishing yourself from others in this competitive world.
Certification is a mark of excellence that demonstrates that the Institution has necessary skills and knowledge to assure quality products and services. It is an investment. It also gives opportunity for global alliance.
ISO Standards have met with spectacular success mainly because they provide a transparent mechanism of third party certification for establishing the credibility of a manufacturer/ service provider and his ability to deliver the agreed products and services to the satisfaction of customers.
The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.
The organization shall :
a). Identify the processes needed for the quality management system and their application throughout the organization,
b). Determine the sequence and interaction of these processes,
c). Determine criteria and methods needed to ensure that both the operation and control of these processes are effective,
d). Ensure the availability of resources and information necessary to support the operation and monitoring of these processes,
e). Monitor, measure and analyse these processes, and
f). Implement actions necessary to achieve planned results and continual improvement of these processes
Top management shall provide evidence of its commitment to the development and implementation of the quality
management system and continually improving its effectiveness by :
a). Communicating to the organization the importance of meeting
customer as well as the statutory and regulatory requirements,
b). Establishing the quality policy
c). Ensuring that quality objectives are established,
d). Conducting management reviews, and
e). Ensuring the availability of resources
Top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction
A generic approach of implementing ISO in any organization is based on following steps :
Step 1. Forming a steering committee
Step 2. Steering committee orientation
Step 4. Define strategic goals and objectives
Step 5. Measurables and processes
Step 6. Quality measurement selection
Step 7. Action plan formation
Our country worked for the last fifty years under protective market conditions and wasnot exposed to competition either from within or outside the country. The concept of quality and cost effectiveness was not there. After liberalization Indian Industry is exposed to global competition. We believe in customer service. While we talk a lot, we do very little in this direction. We have to listen to customer - what they want, what is their perception of services and quality.
Responsibility of Marketing Dept.- Vis-A-Vis ISO 9001 Quality Concept :
The following are the quality commandments : commitment to quality
enhanced customer confidence and loyalty
strengthened leadership position and market share reduction in cost of production / rejects, rework and scrap
the concept of quality is data based and not human based there is pride in ISO 9001 success
CCS will respond to either verbal or written expressions of interest from
organizations interested in one or more of our certification programs. If your
organization is located near one of CCS’s offices, an advisory visit may be arranged to discuss your certification needs and how
CCS can help your organization achieve them.
The Application for Certification is an important document as it represents the contract between your organization and CCS. When your organization is ready to apply for certification with CCS, complete the application form attached to this document and forward it to the CCS INDORE Office in India, or through the CCS web site (www.corporatecertification.com). As indicated on the application form, we need the full details of your company including the standards against which certification is required and for each location to be covered by the certification:
As soon as practicable after receipt of your application for certification, the Client Manager will arrange a visit to your
organization. This is to establish a working relationship between your
organization and CCS, and to confirm your certification needs in terms of the certification standards, locations, and activities and/or products to be included in the scope of certification.
Prior to the certification audit, CCS takes a comprehensive review of your
organization's management system documentation, including policy manuals, procedures and other relevant supporting documentation.
The purpose of this audit is to determine the status of management system implementation and to identify areas of concern for rectification prior to the initial assessment. A preassessment audit is only undertaken if the applicant
organization requests it, and audit findings are reported on the day of the audit. (NOTE: This step is mandatory for our Environmental and Safety programs.)
The purpose of the certification assessment is to establish whether your
organization's management system has been implemented and complies with the relevant certification standard. This will be done by examining actual practices, documentation and records and comparing them against the
organizations policies and procedures and the relevant certification standard. The audit process is, effectively, an undertaking to establish that your documented policies and practices are understood by your personnel and have been implemented. Investors in People assessments have a strong “people” focus using private interviews.
At the conclusion of the audit, the audit team prepares a written report on the audit findings and the audit team leader presents these findings to your
organization's senior management at the exit meeting. The audit findings include a summary of the overall compliance of your management system with the requirements of the relevant standard(s).
In the event that your organization is unable to comply with the requirements of the relevant certification standard, CCS may refuse to recommend for certification. The decision to refuse certification, and the grounds for that decision, will be communicated to your organization in writing.
CCS operating procedures require that, apart from publishing details of specific certifications and their scope, all information relating to an applicant or a certified organization be treated as privileged information by CCS staff, subcontract auditors, technical assessors, committee members.
Following certification, there are a number of managerial responsibilities which your
organization will need to observe to maintain certification. These include:
After certification, CCS will conduct periodic on site audits of your
organizations certified management system at approximately six or twelve monthly intervals. The frequency of these audits may vary depending on the confidence held by certification body in the effectiveness of the management systems. An effective and well planned internal review system, and a responsive corrective action system that targets the underlying causes of problems are two tools that can be used by
organizations to ensure that their management system is effective.
The Authorised Representative nominated by your
organization is the primary point of contact for CCS with your organization
for all matters concerning your certification. The person who has been nominated as the Authorised Representative does not need to have responsibility for maintenance of the management system, but must have sufficient authority to discuss and make agreements with CCS on matters associated with the
When your organization has achieved certification, CCS will provide you with a Certificate as a statement that your
organization has achieved certification to the relevant standard. The certificate will include important data such as your
organization's certification number, the standard for which certification has been granted, and the date of certification. The certificate should be displayed where it will be seen by customers and potential customers.
This document fully details the scope of your
organization's certification in terms of:
The Certificate and Scope of Certification may be displayed in areas where they are readily seen by customers, potential customers, and staff.
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